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Here at The CRM Business we are passionate about our work with Microsoft Dynamics CRM and have started this blog to provide you, our customer, with the latest news and information from our company.

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Latest news from Microsoft

CRM Portal Integration and Partner Relationship Management (PRM) accelerators released

Microsoft has just released another two accelerators for Dynamics CRM, providing further options to add value to Dynamics CRM software deployments.

Portal Integration

The Portal Integration accelerator adds functionality to allow Microsoft Dynamics CRM to connect more easily to an organisation’s web experience, allowing CRM data to be exposed to the internet.  This builds upon the existing [...]

Microsoft Dynamics CRM Accelerators – Latest news and release dates

The Microsoft Dynamics team has just provided an update around the upcoming solution accelerators for Microsoft Dynamics CRM 4.0.

In summary:

Sales Performance International (SPI) Solution Selling accelerator is now live.
Miller Heiman accelerator is due to go live on 30 September 2009.
Target Account Selling (TAS) accelerator is due to go live on 31 October 2009.
Social Networking (Twitter) [...]

CRM and social networks – white paper

Microsoft’s new white paper, CRM and Social Networking : Engaging the Social Customer, is a very helpful resource for those trying to understand what social networking means for business today, and how information gained from social networking sites such as Twitter, Facebook and LinkedIn can be translated into real business benefits. 

The white paper explains how [...]

Microsoft CRM 4.0 Newsfeed Business Productivity Accelerator released

Microsoft has this week released the Newsfeed Business Productivity accelerator for Dynamics CRM 4. This latest accelerator add-on expands upon CRM’s out-of-the-box capabilities and provides a solid platform which can of course be further extended and modified to meet customers’ specific requirements.

The Newsfeed Business Productivity accelerator allows a “What’s New” dashboard report to be [...]