We have been using this valuable addition to Microsoft Dynamics CRM 4.0 here at The CRM Business since release, and are very pleased with the results.  Employees visiting customers are more productive, as they can now check contact details and account history from their mobile phones [...]]]> On 8 July 2009, Microsoft released Mobile Express for Dynamics CRM 4.0.

We have been using this valuable addition to Microsoft Dynamics CRM 4.0 here at The CRM Business since release, and are very pleased with the results.  Employees visiting customers are more productive, as they can now check contact details and account history from their mobile phones whilst on the way to customer appointments, and can make quick changes to records whilst out and about without needing to even touch their laptops.

CRM Mobile Express allows Microsoft Dynamics CRM 4.0 users to access and update their CRM data from any virtually any HTML 4.0 compliant mobile device, including:

• Windows Mobile
• Blackberry
• Iphone

This new browser-independent addition integrates with existing CRM 4.0 customisations and security settings to deliver CRM information based upon users’ CRM roles, and allows them to add and update data from anywhere that they can use a mobile device.  System administrators can select which entities they wish to be available to remote users.

CRM 4.0 Mobile Express is installed on the CRM server – no setup is required on individual mobile devices. 

If you are already using Microsoft Dynamics CRM 4.0 and would like to discuss how Mobile Express could be implemented for your organisation, please do not hesitate to  contact us.

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Adding mobile functionality to a CRM system really [...]]]> Microsoft’s Mobile Express offering for Dynamics CRM 4.0 is currently in testing, but is expected to be available to customers shortly. A firm release date has not yet been set, but it is anticipated that this HTML CRM client will provide basic CRM 4 functionality from mobile devices.

Adding mobile functionality to a CRM system really can help sales teams and other field-based staff to realise their full potential and gain competitive advantage, allowing them to access valuable customer data and history in seconds at every meeting, appointment and event.

As well as Microsoft’s Mobile Express offering, third party suppliers are also offering a range of solutions providing Microsoft Dynamics CRM 4.0 interfaces for Windows Mobile devices, Blackberries and iPhones.

Both current and prospective customers of The CRM Business wishing to add mobile / Blackberry functionality to their Microsoft Dynamics CRM 4.0 system are advised to Contact Us to discuss the various options in more depth and identify the best solution for their business.

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