Portal Integration

The Portal Integration accelerator adds functionality to allow Microsoft Dynamics CRM to connect more easily to an organisation’s web experience, allowing CRM data to be exposed to the internet.  This builds upon the existing [...]]]> Microsoft has just released another two accelerators for Dynamics CRM, providing further options to add value to Dynamics CRM software deployments.

Portal Integration

The Portal Integration accelerator adds functionality to allow Microsoft Dynamics CRM to connect more easily to an organisation’s web experience, allowing CRM data to be exposed to the internet.  This builds upon the existing eService portal engine but allows customers the option to expose any entity rather than just those from the Service area of CRM.  With this added software capability, organisations can extend any business processes – such as product registration, to the internet.

The Microsoft Dynamics CRM Portal Integration accelerator is a key component upon which several planned future developments will be based.

Partner Relationship Management (PRM)

The Partner Relationship Management (PRM) accelerator provides pre-built extensions to allow businesses to use Microsoft Dynamics CRM to distribute sales leads and centrally manage sales opportunities across channel partners.

This accelerator utilises the portal integration functionality to allow companies to jointly manage sales processes with their channel partners through a centralised web portal.

Social Networking Accelerator

Microsoft’s eagerly anticipated Social Networking accelerator for Dynamics CRM, which will provide functionality for organisations to monitor and analyse customers’ interactions on social networking sites, is due to be released shortly.  The first version will provide Twitter integration, with future releases expected to extend to other networks including Facebook and LinkedIn.

To discuss how these new accelerators could be incorporated into your planned or existing Microsoft Dynamics CRM solution, please do not hesitate to contact us.

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The white paper explains how [...]]]> Microsoft’s new white paper, CRM and Social Networking : Engaging the Social Customer, is a very helpful resource for those trying to understand what social networking means for business today, and how information gained from social networking sites such as Twitter, Facebook and LinkedIn can be translated into real business benefits. 

The white paper explains how organisations can utilise social networking to engage in more relevant conversations with customers and prospects, and how the information collected from these sites can be effectively managed and analysed in order to improve sales, marketing and customer service efforts.

The Social Networking accelerator for Microsoft Dynamics CRM 4.0 is due to be released any day now. The CRM Business plans to install and trial this exciting new development as soon as it becomes available, and will be running free demonstrations in the near future. If you would like a demonstration of this new product, please send us a message and we will be in touch.

Download the CRM and Social Networking white paper.

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