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Here at The CRM Business we are passionate about our work with Microsoft Dynamics CRM and have started this blog to provide you, our customer, with the latest news and information from our company.

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Latest news from Microsoft

Customer Portal Accelerator released for Microsoft Dynamics CRM

A new Customer Portal accelerator has just been released for Dynamics CRM 4.0 systems, combining all of the functionality previously released in the eService, Event Management and Portal Integration accelerators with powerful new Content Management [...]

Looking back on Microsoft CRM, xRM and BPOS in 2009

we thought it would be nice to look back on all that has happened in the Microsoft Dynamics CRM world in 2009 – it’s certainly been a busy [...]

Videos - Taking Microsoft's CRM platform to the next level

When Microsoft’s CRM platform is taken as a starting point on which to build and create complex, customised systems to meet individual organisations’ specific requirements, the sky really is the limit!

The CRM Business has a wealth of experience in customising Microsoft Dynamics CRM to meet organisations’ needs – from custom asset management systems to incident [...]

Microsoft Dynamics CRM software: Hosted vs. On-Premise

Selecting the best CRM software solution to meet your company’s needs now and in the future can be a tricky business – the decision can seem overwhelming at first.  Should you buy the software licences and host the solution on your own servers, giving you full control of the system?  Or would it perhaps be [...]

Microsoft Dynamics CRM Accelerators – Latest news and release dates

The Microsoft Dynamics team has just provided an update around the upcoming solution accelerators for Microsoft Dynamics CRM 4.0.

In summary:

Sales Performance International (SPI) Solution Selling accelerator is now live.
Miller Heiman accelerator is due to go live on 30 September 2009.
Target Account Selling (TAS) accelerator is due to go live on 31 October 2009.
Social Networking (Twitter) [...]

Free trial of Microsoft Dynamics CRM 4.0

We are delighted to be able to offer a 30-day free hosted trial, in order to allow you to evaluate the Microsoft Dynamics CRM 4.0 system in your own time and truly understand how it could benefit your business.

Sign up for your free 30-day hosted Microsoft Dynamics CRM 4.0 trial now.

We will normally have you [...]

Introduction to xRM: One platform. Many applications.

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What is xRM?

XRM, or eXtended Relationship Management, is the concept of taking Customer Relationship Management (CRM) to the next level and applying the same systems to other business relationships – not just those with customers. 

XRM is based around the same principles as CRM.  The concept of understanding what information needs to be tracked  in a business, and [...]